Welcome

Back to Top

Our Terms of trade

1) Introductory provisions, validity of Business conditions
These business conditions are valid for purchase in the online shop http://hantek.eu (hereinafter referred to as “e-shop”). The e-shop operator is the commercial company AUTODIAGNOSTIKA KLOC, s.r.o., registered office in Veleslavínská 48/39, 162 00 Praha 6, Czech Republic, IN: 24843369 (hereinafter referred to as “seller”). The purchaser is a physical or legal entity which entered into a purchase agreement with the seller or made an order via a form published on the E-shop websites. The purchaser is also a physical or legal entity which uses goods in compliance with the enclosed documentation, is acquainted with functions of typologically similar products and even because of their unique characteristics the purchaser orders them (hereinafter referred to as “purchaser”). The purchaser is acquainted with the fact that he orders goods which require professional knowledge for their manipulation and declares that he has this professional knowledge. Professional knowledge is at least technical high school or higher education. Business conditions aren’t applied to cases when the purchaser buys or orders goods in terms of his business activity. Provisions which deviate from business conditions can be agreed in a purchase agreement. Devious provisions in a purchase agreement take precedence over provisions of business conditions. Provisions of business conditions are an integral part of a purchase agreement. The purchase agreement and business conditions are available on website Hantek.eu. The seller can change or complete the version of business conditions. This provision doesn’t affect rights and duties established during operation of the previous version of business conditions.
2) Terms
Terms beginning with a big letter have the following meaning in Business conditions: a) “E-shop” means a web interface of a shop available at the link http://hantek.eu and enables the purchaser to fill in an order via a form and send it via internet to the seller; b) “Pricelist” is an actual pricelist of Goods on the date of concluding a Purchase agreement and is published via the E-shop. The seller reserves a right to change prices in the Pricelist; c) “Purchase price” is the price defined according to the Pricelist and valid at the moment of ordering and the purchaser is obligated to pay it to the seller for Goods delivery. It doesn’t include transport costs and is payable according to article 4 of these Business conditions; d) “Goods” means products which are stipulated in the E-shop, as amended on the date of concluding a Purchase agreement or ordering and are their subject; e) “Purchase agreement” is an agreement concluded in compliance with §2079 et seq. of the Act no. 89/2012, Civil Code, subsequently amended (hereinafter referred to as “Civil Code”); f) “Documentation of goods” includes accompanying materials – manuals for installation/assembly, technical parameters, safety data sheets, etc. which concern Goods; g) “User account” enables the purchaser to order Goods based on his registration in the E-shop. When registering, the purchaser is obligated to provide true and actual information which has to be updated with each change. Data mentioned by the purchaser in the User account and when ordering Goods is considered by the seller as correct. Access to the User account is protected with a user name and password. The purchaser is obligated to keep confidentiality about information necessary for the access to his User account and acknowledges that the seller isn’t responsible for infringement of this obligation from purchaser’s side. The purchaser isn’t entitled to enable utilization of his User account to the third party. The seller can cancel the User account, mainly in case that the purchaser doesn’t use his User account for more than 3 months or in case that the purchaser infringes his obligations under a Purchase agreement (including Business conditions).
3) Order and entering into a Purchase agreement
3.1 To order Goods, the purchaser fills in an order form in the E-shop where he fills in mainly information about ordered Goods, way of payment of a Purchase price, way of delivery and possible information about costs related to Goods delivery (hereinafter referred to as “order”). 3.2 Before sending an order to the seller, the purchaser is entitled to check and change data which he entered into the order; he has mainly the possibility to remove individual items from a virtual basket, check and change data stated in the order (e.g. quantity and type of goods, contact data, etc.). The condition for validity of an order is proper filling of all data and terms defined by the form. 3.3 The order is sent to the seller by pressing the button “ORDER”. By sending the order the purchaser confirms that he acquainted with Business conditions and the possibility to withdraw from the contract. The seller is always entitled to ask the purchaser for an additional confirmation of an order (in writing or via telephone), depending on the type of an order (e.g. quantity of goods, purchase price, assumed transport costs). 3.4 After receiving the order, the seller confirms it immediately to the purchaser via electronic mail to the email address stated in the order. The contractual relation between the seller and purchaser is established by delivery of order’s receipt which is sent to the purchaser by the seller via electronic mail to the email address stated in the order. 3.5 The purchaser acknowledges that the seller isn’t obligated to enter into a Purchase agreement, mainly with people who have already infringed the Purchase agreement (including Business conditions) in a fundamental way before. 3.6 The purchaser agrees with usage of remote communication means when entering into a Purchase agreement. Costs incurred to the purchaser when using remote communication means in connection with entering into a Purchase agreement are paid by the purchaser himself.
4) Purchase price and Payment conditions
The purchaser can pay the price of Goods and possible costs related to Goods delivery according to the Purchase agreement to the seller in following ways: a) cash on delivery in the place defined by the purchaser in the order; b) by a credit transfer to seller’s account conducted in the Czech currency (CZK) or in Dollars (USD):
Bank: Raiffeisenbank a.s., Czech republic
Account name: AUTODIAGNOSTIKA KLOC, s.r.o.; C.Ú.: 6376440001/5500;
IBAN: CZ185 5000 0000 0637 6440 001
by a credit transfer to seller’s account conducted in the Euro currency (EUR) or
Bank: Volksbank-Zittau eG, Germany
Account name: AUTODIAGNOSTIKA KLOC, s.r.o.
IBAN: DE35 8559 0100 4558 3890 07
BIC : GENODEF1NGS

in cash in seller’s commercial premises at the address:
Veleslavinska 48/39, Prague 6, 162 00, Czech republic
The purchaser is obligated to pay the seller also costs related to packaging and delivery of Goods, together with the Purchase price. If not stated expressly otherwise, the Purchase price includes also costs related to Goods delivery. In case of cash payment or in case of cash payment on delivery, the Purchase price is payable when taking over the Goods. In case of a credit transfer, the Purchase price is payable within 14 days after entering into the Purchase agreement. In case of a credit transfer, the purchaser is obligated to pay the Purchase price of Goods and state the variable symbol of payment. The purchase price is paid at the moment of crediting seller’s account with the appropriate amount. The seller is entitled to require payment of the entire Purchase price before sending Goods to the purchaser mainly in case that the purchaser doesn’t confirm the order additionally. It isn’t possible to combine mutually possible discounts, which are provided to the purchaser by the seller, from the price of Goods. If it is common in the commercial relation or if it is stated by applicable legislation, the seller issues a tax certificate – invoice – to the purchaser for payments maid based on the Purchase agreement. The seller is a payer of a valued added tax and the customer who is a VAT payer can claim a VAT deduction from purchased Goods at the tax office. The seller issues the tax certificate – invoice – to the purchaser after the price of goods is paid and sends it in an electronic form to purchaser’s email address. The seller is obligated to account additionally the purchaser for VAT if the purchaser isn’t a VAT payer within the European Union and if he ordered goods for the price without VAT.
5) Withdrawal from the Purchase agreement
The purchaser who is a consumer has a right to withdraw from the Purchase agreement within 14 days after takeover of Goods according to § 1829, section 1, Civil Code, except for cases mentioned in § 1837, Civil Code, without giving a reason and without any penalties. Withdrawal from the Purchase agreement has to be delivered to the seller demonstrably within 14 days after takeover of Goods and to the address of seller’s commercial premises or to his email address and it should contain an order number, date of purchase, bank account number for refund of the Purchase price, purchaser’s name and contact data. The purchaser can use the online system where he can announce that he has decided to return Goods in a statutory time period. The seller will understand the date of request’s presenting as a statutory time period. Nevertheless, Goods have to be delivered to seller’s address within 21 calendar days after presenting an online request at the latest. The online system is located at the web address http://rma.autodiagnostik.cz/. In case of withdrawal from the agreement during the statutory fourteen-day time period, the Purchase agreement is completely cancelled. Goods have to be returned to the seller within 14 working days after sending the withdrawal from an agreement to the seller. Goods have to be returned to the seller in an undamaged and unworn form and in an original packaging if possible. In case that the subject of a Purchase agreement is several types of Goods or in case of delivering several parts, the period for withdrawal begins on the day of takeover of the last delivery of Goods. Within the period of ten (10) days after the purchaser returns Goods to the seller, the seller is entitled to check the returned Goods, mainly for purpose of an investigation whether the returned Goods aren´t damaged, worn or partially consumed. In case of withdrawal from the agreement within the statutory fourteen-day time period, the seller pays the Purchase price (without costs expended for Goods delivery) back to the purchaser within ten (10) days after the period for Goods´ investigation ends at the latest, via a credit transfer to the bank account defined by the purchaser. The seller isn’t obligated to pay pecuniary means back to the purchaser before the purchaser hands him over the Goods or proves that he has already sent the Goods to the seller. The seller is also entitled to pay the Purchase price back to the purchaser in cash when the purchaser returns Goods. The purchaser acknowledges that if Goods returned to the seller are damaged, worn or partially consumed, the seller has a right towards the purchaser to compensation of damage incurred to the seller. The seller is entitled to set off the claim on payment of caused damage unilaterally against purchaser’s claim on refund of the Purchase price. The seller is also entitled to set off the claim on a contractual penalty according to the Purchase agreement unilaterally against purchaser’s claim on refund of the Purchase price.
6) Transport and delivery of Goods
If the seller is according to the Purchase agreement obligated to deliver Goods to the place defined by the purchaser in his order, the purchaser is obligated to take over the Goods when it is being delivered. If the purchaser doesn’t take over the Goods when it is being delivered, the seller is entitled to withdraw from the Purchase agreement. In case it is necessary to deliver Goods repeatedly or in another way than stated in the order because of the purchaser, the purchase is obligated to pay costs related to repeated delivery of Goods, or costs related to another way of delivery. When taking over Goods from the forwarder, the purchaser is obligated to check that packaging of Goods isn’t damaged and in case of any defects he is obligated to announce it immediately to the forwarder. In case of finding a damage of packaging, which shows evidence of unauthorized intrusion into the consignment, the purchaser doesn’t have to take over the consignment from the forwarder. By signing a delivery note, the purchaser confirms that the consignment of Goods met all conditions and terms and possible later complaint of packaging’s damage can’t be taken into consideration. Other rights and duties of the contracting parties can be regulated by delivery conditions of the seller, as regards transport of Goods.
7) Liability for defects, Complaints
Rights and duties of the contracting parties follow appropriate applicable legislation (mainly the provision of § 2099 et seq. of the Civil Code), as regards seller’s liability for defects including seller’s warranty liability. The seller is responsible to the purchaser for the fact that the sold item is in compliance with the Purchase agreement, mainly that it doesn’t have any defects. The compliance with the Purchase agreement is understood in a way that the sold item has the quality and manufacture characteristics required under the contract, described by the seller, producer or his representative or expected based on their advertisement, eventually the quality and manufacture characteristics which are common for such an item. It is also understood that the sold item meets requirements of legal regulations, is in the corresponding quantity, at the corresponding level or has the corresponding weight and meets the purpose which the seller states for utilization of the item or for which the item is usually used. In case that the item isn’t in compliance with the Purchase agreement when taking it over by the purchaser (hereinafter referred to as “conflict with the purchase agreement”), the purchaser has a right that the seller gets the item for free and without undue delay into a condition corresponding to the Purchase agreement and according to purchaser’s requirement either by the exchange of an item or by its repair; if such a procedure isn’t possible, the purchaser can ask for an adequate discount from the price or withdraw from the contract. This isn’t applied if the purchaser knew about the conflict with a Purchase agreement before taking the item over or if he caused the conflict with a Purchase agreement by himself. The conflict with a purchase agreement, which incurred within six (6) months after takeover of an item, is considered as a conflict existing already when taking it over if it isn’t in conflict with the nature of an item or if the contrary isn’t proved. If items which go bad fast or which are already used aren’t concerned, the seller is responsible for defects which prove themselves as a conflict with a Purchase agreement after takeover of an item during the warranty period according to § 2165 et seq. of the Civil Code. The purchaser enforces his rights resulting from seller’s liability for defects at the seller by delivering Goods to the address of seller’s registered office: AUTODIAGNOSTIKA KLOC, s.r.o., Veleslavínská 48/39, 162 00, Praha 6 (hereinafter referred to as “complaint”). To accelerate the entire procedure of complaint, exchange or return of Goods, the purchaser can use the online complaint system where he can enter his requirements towards the seller and monitor the process of complaint procedure. The online system is located at the web address http://rma.autodiagnostik.cz/. The seller or an employee entrusted by the seller decides on a complaint immediately, in difficult cases within 3 working days. Adequate time necessary for professional examination of a defect according to the type of a product or service isn’t calculated as a period for decision making. Complaint including removal of a defect has to be settled without undue delay within 30 days after lodging a claim at the latest if the seller doesn’t agree with the purchaser upon a longer period. The seller is obligated to provide the purchaser with a written confirmation of date when the purchaser enforced his right, what the content of a complaint is and which way of complaint settlement the purchaser requires; then also a confirmation of date and way of complaint settlement including a confirmation of repair and its duration, eventually a written statement of complaint disallowance.
8) Other rights and duties of the contracting parties
The purchaser acquires the ownership of Goods when paying the entire Purchase price of Goods. The purchaser acknowledges that program equipment and other parts building the web interface of a shop (including pictures of offered Goods) are protected by the copyright. The purchaser undertakes not to do any activity which could enable him or the third party to interfere with or use without authorization the program equipment or other parts building the web interface of a shop. When using the web interface of a shop, the purchaser isn’t obligated to use mechanisms, program equipment or other processes which could have a negative influence on operation of the web interface of a shop. It is possible to use the web interface of a shop only to the extent which isn’t at the expense of rights of other seller’s customers and which is in compliance with its definition. In relation to the purchaser, the seller isn’t bound by any rules of conduct in terms of the provision § 1826, section 1e), the Civil Code of the Czech Republic. The purchaser acknowledges that the seller isn’t responsible for faults caused due to interventions of the third party into the website or due to utilization of the website in conflict with its definition.
9) Personal data protection and sending business messages
Personal data protection of the purchaser who is a physical entity is provided by the Czech Act no. 101/2000 Coll., on the Protection of Personal Data, subsequently amended. The purchaser agrees with elaboration of the following personal data: name and surname, permanent address, ID number, tax ID number, email address, phone number and date of birth (hereinafter referred together to as “personal data”). The purchaser agrees with elaboration of his personal data by the seller for purposes of realization of rights and duties under a Purchase agreement and for purposes of sending information and business messages to the purchaser. The purchaser acknowledges that he is obligated to provide his personal data correctly and truly (when registering, in his User account, when ordering from the web interface of a shop) and that he is obligated to inform the seller about any change of his personal data without undue delay. The seller can entrust the third party, as a processor, with elaboration of purchaser’s personal data. The seller can use purchaser’s personal data for his other business activities and projects. Except for people delivering goods, personal data won’t be provided to any third party without purchaser’s previous consent. Personal data will be elaborated for an indefinite period. Personal data will be elaborated in an electronic form and automated way or in a printed form and non-automated way. The purchaser confirms that the provided personal data is accurate and he was instructed in the fact that he can cancel his consent with elaboration of personal data in relation to the seller by a written announcement delivered to seller’s address. If the purchaser assumes that the seller or the processor elaborates his personal data in conflict with the protection of purchaser’s private and personal life or in conflict with law, mainly if personal data is inaccurate with regards to the purpose of its elaboration, the purchaser can: a) ask the seller or the processor for an explanation; b) ask the seller or the processor to remove such a situation. It can be mainly blocking, correction, completion or liquidation of personal data. If purchaser’s request according to the previous sentence is considered as justified, the seller or the processor removes the defective status immediately. If the seller or the processor doesn’t accord the request, the purchaser has a right to apply directly to the Office for Personal Data Protection. This provision doesn’t affect purchaser’s entitlement to apply with his suggestion directly to the Office for Personal Data Protection. If the purchaser asks for information about elaboration of his personal data, the seller is obligated to provide him with this information. The seller has a right to ask for an adequate compensation of information providing according to the previous sentence. The compensation can’t exceed costs necessary for information providing. The purchaser agreed with sending information related to goods, services or the company and projects of the seller to purchaser’s email address and agrees also with sending business messages by the seller to purchaser’s email address.
10) Delivery
If not agreed otherwise, all correspondence related to a Purchase agreement has to be delivered to the second contracting party in writing via electronic mail, personally or by registered mail via the provider of mail services (according to sender’s choice). Correspondence is delivered to the purchaser to his email address mentioned in his User account. A message is delivered: at the moment of its receipt on the server of incoming messages in case of delivery via electronic mail; integrity of messages sent via electronic mail can be secured with a certificate; when the addressee takes over the consignment in case of delivering personally or via the provider of mail services; in case of delivering personally or via the provider of mail services also when the addressee (or a person entitled to take over the consignment on addressee’s behalf) refuses to take over the consignment; when the period of ten (10) days after consignment’s deposition and an appeal to the addressee to take over the deposited consignment ends in case of delivery via the provider of mail services if the consignment is deposited at the provider of mail services also in case that the addressee didn’t get to know about deposition.
11) Final provisions
If a relation related to utilization of the website or a legal relation under a Purchase agreement contains an international (foreign) element, the contracting parties agree that the relation follows the Czech law. This fact doesn’t affect consumer’s rights resulting from applicable legislation. The seller is entitled to sales of Goods based on a trade licence and seller’s activity isn’t a subject of another occupation. The appropriate trade office carries out trade checks in terms of its competency. If any provision of Business conditions is invalid or ineffective or becomes invalid or ineffective, a provision, which meaning is most similar to the invalid provision, will replace invalid provisions. Invalidity or ineffectiveness of one provision doesn’t affect validity of other provisions. Changes and amendments to a Purchase agreement or Business conditions have to be in writing. The Purchase agreement including Business conditions is archived by the seller in an electronic form and isn’t accessible. Seller’s contact data: Delivery address: AUTODIAGNOSTIKA KLOC, s.r.o., Veleslavínská 48/39, 162 00 Praha 6, Czech Republic, registered in the Companies Register of the Municipal Court in Praha, section C, file 179563, ID number: 24843369, tax ID number: CZ24843369, email address: info@autodiagnostik.cz, phone number: +420 720 335 333, fax.: +420 227 077 970. Internet address of RMA system http://rma.autodiagnostik.cz/. By signing a Purchase agreement, the purchaser confirms that he acquainted with Business conditions of the commercial company AUTODIAGNOSTIKA KLOC, s.r.o. and that he agrees with them.